Privacy policy

Information we collect

When you request an inspection or contact us, we collect the information you provide, such as your name, business name, website address, email address, phone number, and message. During a project, we may also receive your requirements, domain details, content, images, and other materials you choose to share.

We review publicly available business information, including websites and business listings, to assess websites and identify businesses that may benefit from our services. This can include public business contact details.

We keep proposal responses, selected services, acceptance details and timestamps, payment status, and related correspondence. When a recipient follows a tracked proposal link, we record the proposal visit and its email or phone-link source. Our communication systems also keep delivery, failure, reply, and opt-out records.

Our hosting and application providers process technical information needed to deliver and protect the service, such as IP addresses, request times, browser information, and error logs. Inspection requests include an IP address for abuse prevention and rate limiting.

How we use information

We use information to review websites, respond to requests, prepare and follow up on proposals, deliver projects and support, process payments, maintain business records, and protect our services from misuse. We also use business contact information to communicate about relevant website services and keep records of communication preferences.

We use software and AI-assisted tools to research public websites, analyze findings, and help prepare content, proposals, and project materials. Relevant information may be processed by the providers of those tools as part of this work. Please avoid sending sensitive personal information in an ordinary inquiry or project brief.

Service providers and sharing

We share information needed for our work with providers that support hosting, data storage, communications, payment processing, and project delivery. These include Hostinger for hosting, Supabase for application data, Resend for email delivery, Stripe for payments, Slack for internal work notifications, and AI services accessed through OpenRouter and their model providers.

Stripe collects payment details through its payment interface. Full card numbers are handled by Stripe rather than our application servers. We receive transaction references, payment status, and related billing information. Stripe explains its own processing in its privacy policy.

Information may also be disclosed when required by applicable law or when necessary to handle a dispute, prevent fraud, or protect people and our services. Providers may process information in the United States and other countries where they operate.

Cookies, storage, and visit records

Our public marketing pages do not load advertising pixels or third-party analytics scripts. Fonts are served with the website. Technical hosting logs and the proposal-visit records described above are separate from advertising analytics.

Proposal pages use browser session storage to avoid recording the same visit repeatedly. Payment features load Stripe technology, which may use cookies or similar technologies for payment functionality and fraud prevention. See Stripe’s cookie policy for details.

You can manage cookies and site storage through your browser settings. Restricting them may affect proposal or payment features. We do not change the site’s behavior in response to a browser Do Not Track signal.

Retention and security

Retention depends on the record and why we need it. We keep information needed to manage inquiries and projects, maintain payment and accounting records, address disputes, meet applicable obligations, and protect our services. There is no single deletion period for all records. We keep opt-out records so we can continue to honor communication preferences; backups and provider logs may follow separate retention cycles.

We use access controls and encrypted connections to help protect information. No system can guarantee complete security. Do not send passwords or full payment-card details through inquiry forms or ordinary email.

Your choices and requests

You can ask us to access, correct, or delete personal information by emailing hello@relaunchable.us. Describe the information or interaction involved. We may need to verify your identity before acting, and some records may need to be retained for legal, accounting, security, or dispute-related reasons. We will explain any limits that apply. Your legal rights depend on where you live and the laws that apply to the request.

To stop website-review marketing emails, use the unsubscribe link in the email or our email preferences page. You can also contact us to change your communication preferences. Opting out of marketing does not stop messages needed for an active project, payment, or support request.

Children and external websites

Our services are intended for business customers, not children under 13. If you believe a child has sent us personal information, contact us so we can address it. Links to other websites are governed by those websites’ privacy practices.

Updates and contact

We will post policy changes here and update the effective date. For privacy questions or requests, contact hello@relaunchable.us.

Relaunchable
8735 Dunwoody Place, Ste R
Atlanta, GA 30350, US