Client Service Terms

1. Acceptance and proposal priority

A proposal is an offer for the services, scope, price, and validity period stated in it. Client accepts this Agreement by electronically accepting the proposal, checking the acceptance box, signing, replying by email with approval, or otherwise confirming acceptance in writing.

Client confirms that the person accepting has authority to bind Client. The accepted proposal controls if it conflicts with these Terms as to the project-specific scope, price, timeline, or written counter-offer.

2. Services and packages

Relaunchable provides website inspection, rebuild, design, development, launch, and optional ongoing-care services. The exact work included is defined by the accepted proposal.

3. Relaunchable Care — $149 per month

Relaunchable Care is an optional monthly care plan, priced at $149 per month, available with a Starter Rebuild or Full Rebuild when selected in the accepted proposal.

When selected, Care bundles managed web hosting, routine website upkeep, request and contact-form routing, online appointment-booking functionality, blog and news functionality, and security, app, and API updates for the existing site.

Care begins on the official launch date. The first 30 days after launch are free. Client must provide payment authorization before launch; the first $149 charge is due 30 days after launch, and Care then continues month to month.

Client authorizes monthly automatic renewal through Stripe until Care is cancelled in accordance with these Terms. Client may cancel Care by giving 15 days' written notice to hello@relaunchable.us. Cancellation does not relieve Client of charges already incurred or payments due during the notice period.

When Care ends, all Care services terminate, including managed hosting, booking, forms and contact routing, blog editing, integrations, maintenance, and support. Relaunchable may provide a static HTML handoff for Client's own use; that handoff does not include managed functionality.

Care does not include new pages, substantial new site sections, redesigns, new custom functionality or complex integrations, e-commerce, payment processing, CRM or automation builds not already included, large-scale copywriting, photography, video, branding, SEO campaigns, advertising, or recovery caused by Client edits, third-party platform changes, or Client account issues. Such work is outside scope.

4. Fees, payment, and scope changes

The one-time project price is shown in the accepted proposal, including any written counter-offer or discount. The full agreed project amount is due before official launch; there is no deposit split. Care, when selected, is separately billed as described above.

Relaunchable may pause work, withhold launch, suspend Care, or remove nonessential access while an undisputed payment is overdue. Relaunchable does not charge late fees or interest. Client is responsible for applicable sales, use, and similar taxes, excluding taxes based on Relaunchable's net income.

Any work not included in the accepted proposal or Care plan is out of scope. Relaunchable will provide a written change order identifying the added scope, hourly rate of $45, estimated hours, and any effect on timing. Work begins only after Client approves that change order in writing.

5. Client responsibilities, timing, and revisions

Client will promptly provide accurate business information, content, logos, photographs, credentials, service descriptions, access credentials, domain details, and other materials reasonably needed to complete the work.

Client represents that it owns or has permission to use all materials it provides, including text, images, logos, testimonials, and trademarks. Client is responsible for the accuracy, legality, substantiation, and current status of all business claims, prices, reviews, testimonials, licenses, service areas, and client-facing content. Relaunchable may refuse to publish material it reasonably believes is unlawful, deceptive, infringing, or unsafe.

Project timelines are estimates unless the proposal expressly states otherwise. Client will provide consolidated feedback within three business days of each submitted round. Delays may extend the timeline.

The proposal includes four rounds of consolidated revisions per deliverable. Revisions must remain within the accepted scope. Additional revisions, piecemeal feedback, or out-of-scope changes may be billed at $45 per hour under an approved change order.

If Client is unresponsive for 15 consecutive days, Relaunchable may pause the project. A $250 reactivation fee applies to resume a paused project. Client will designate one authorized point of contact; that person's written approval authorizes Relaunchable to proceed.

6. Launch, domains, and third parties

Relaunchable will launch the site only after Client approval and Relaunchable's final quality review. Client remains responsible for owning and maintaining its domain name, registrar account, and third-party accounts unless the proposal states otherwise, and will provide the access needed for launch.

Third-party services are governed by their own terms, pricing, and availability. Unless expressly included, Client is responsible for third-party costs. Relaunchable is not responsible for outages, delays, loss, security incidents, policy changes, or discontinued services caused by a third party.

7. Intellectual property and portfolio

Once Client has paid all amounts due, Client owns the final custom website deliverables created specifically for Client under the accepted proposal.

Relaunchable retains ownership of its pre-existing materials, templates, tools, processes, code libraries, know-how, and reusable components. To the extent those materials are embedded in the delivered site, Relaunchable grants Client a non-exclusive license to use them as part of that site. Client retains ownership of materials it supplies.

Relaunchable may display the completed work, Client name, and non-confidential project results in its portfolio and marketing unless Client opts out in writing at hello@relaunchable.us.

8. Privacy and content compliance

Each party will handle personal information in accordance with applicable law. Client is responsible for its public-facing privacy notice, cookie notice, consent practices, and the lawful collection and use of information submitted through the website.

Client must not provide Relaunchable with health information, payment-card information, government identification numbers, children's data, or other sensitive or regulated information unless the parties first agree in writing to appropriate safeguards.

Client must ensure that testimonials, reviews, endorsements, and marketing claims are genuine, authorized, accurate, and not misleading. Relaunchable is not a law firm, accountant, accessibility-certification provider, regulatory-compliance provider, or provider of guaranteed SEO, traffic, lead, sales, or ranking results.

9. Service standard, warranties, and liability

Relaunchable will perform the services with reasonable professional care. Relaunchable does not guarantee uninterrupted website availability, complete security, search rankings, traffic, conversion rates, leads, revenue, platform acceptance, browser compatibility beyond reasonable current testing, or any particular business outcome.

Except for the express commitment to perform services with reasonable professional care, the services and deliverables are provided "as is" and "as available." To the fullest extent permitted by law, Relaunchable disclaims all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Relaunchable's total liability arising from a project will not exceed the total amount Client paid under the applicable proposal. This limitation does not apply where liability cannot legally be limited or excluded.

10. Indemnification

Client will defend, indemnify, and hold Relaunchable harmless from third-party claims arising from Client-supplied materials; Client's business practices, products, or services; Client's unlawful, misleading, or infringing content; Client's instructions; or Client's breach of this Agreement.

Relaunchable will defend and indemnify Client against a third-party claim that a final custom deliverable created solely by Relaunchable infringes that party's U.S. intellectual-property rights, excluding claims caused by Client materials, Client modifications, third-party services, or use outside this Agreement.

11. Suspension, termination, and refunds

Either party may terminate this Agreement for a material breach that is not cured within 15 business days after written notice. Client may cancel before work begins by written notice. If Client terminates after work begins, Client must pay for completed work, approved expenses, committed third-party costs, and Care charges due through the effective termination date.

Payments are non-refundable once work begins, except where required by law. Relaunchable may terminate or suspend services immediately if Client fails to pay undisputed amounts, requests unlawful conduct, abuses staff, or materially breaches this Agreement.

12. Governing law and disputes

This Agreement is governed by the laws of Georgia, without regard to conflict-of-law rules. Before either party brings a legal action, the parties will attempt in good faith to resolve the dispute through mediation. If mediation does not resolve the dispute, the dispute will proceed to binding arbitration. Any court proceeding permitted to enforce an arbitration award or otherwise required by law must be brought in the state or federal courts located in Gwinnett County, Georgia.

13. General

This Agreement is the entire agreement between the parties for the applicable project. Changes must be in writing and approved by both parties. Neither party may assign this Agreement without the other's written consent, except in connection with a merger, sale, or reorganization. If any provision is unenforceable, the remaining provisions remain in effect. A party's failure to enforce a provision is not a waiver of future enforcement.

Electronic signatures, online proposal acceptance, and email approvals are valid and binding.